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While residential high-speed Internet pricing has been relatively stable in 2009, the race to deliver faster data rates to customers continues to heat up. The expansion of telco fiber-optic network deployments has pushed cable operators to step up their broadband speeds--increasingly via the new DOCSIS 3.0 technology that can enable downstream data rates of up to 100 Mbps. Cablevision’s new 101-Mbps service tier is delivering the most throughput for the dollar, according to our annual analysis of high-speed Internet pricing and promotions. This report includes in-depth examinations of the broadband pricing, bundling, and marketing strategies of the top service providers, including Comcast, Time Warner Cable, Cox, Cablevision, Charter, Bright House, Qwest, AT&T, and Verizon. The report ranks each provider by maximum speeds provided and by price points, and includes more than 20 tables and charts of data and analysis.
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TABLE OF CONTENTS
- Introduction
- Speeds
- Pricing
- Customer Satisfaction
- Bundling
- Cable Operators
- Comcast
- Time Warner Cable
- Charter
- Cox
- Cablevision
- Other Cable Operators
- The RBOCs
- AT&T
- Verizon
- Qwest
- Outlook
- TABLE OF FIGURES
- Figure 1: Top Residential Internet Download Speeds (Mbps) Offered by Incumbent Service Providers
- Figure 2: Residential Broadband Offers Ranked by Maximum Downstream Data Rate
- Figure 3: Residential Broadband (3 Mbps+) Offers Ranked by Minimum Monthly Price
- Figure 4: Customer Satisfaction Average Score, Incumbent Telcos* vs. Cable Operators#
- Figure 5: Monthly Average Revenues Per Unit
- Figure 6: Monthly Cable HSD ARPUs
- Figure 7: Comcast High-speed Internet Pricing and Features
- Figure 8: Time Warner Cable High-speed Internet Pricing and Features
- Figure 9: Charter High-speed Internet Pricing and Features
- Figure 10: Cox High-speed Internet Pricing and Features
- Figure 11: Cablevision High-speed Internet Pricing and Features
- Figure 12: Bright House High-speed Internet Pricing and Features
- Figure 13: Mediacom High-speed Internet Pricing and Features
- Figure 14: Cable ONE High-speed Internet Pricing and Features
- Figure 15: Insight High-speed Internet Pricing and Features
- Figure 16: Comparison of RBOC Broadband Data Speeds
- Figure 17: AT&T Broadband Pricing and Features
- Figure 18: AT&T DSL vs. U-verse Net Subscriber Additions*
- Figure 19: Verizon DSL vs. FiOS Net Broadband Additions
- Figure 20: Verizon Broadband Pricing and Features
- Figure 21: Qwest Broadband Pricing and Features
- Figure 22: Qwest DSL vs. FTTN Net Subscriber Additions
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R. Daniel Power
R. Daniel Power has over 25 years' experience in the telecom and computer industries. He started his telecom career in market research and analysis while at General Electric. In his next position he was responsible for indirect channel sales at Data-Control Systems. Following that he had a series of positions with increasing scope and responsibility in product management. Products under his management included transmission devices and computer peripherals under several brand names, including Teletype Corporation and NCR. Power also worked with Lucent Technologies on strategy and portfolio management, eventually having responsibility for the entire Lucent product portfolio. Today, Power is a Level II candidate in the Chartered Financial Analyst (CFA) Program, a globally recognized standard for measuring the competence and integrity of financial analysts. He holds a BS ME from Lafayette College and an MBA in Marketing from Columbia Business School.
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